Privacy policy

We respect your right to privacy. This Privacy Notice explains who are we, what, how we collect and share or use personal information about you, and how can you exercise your privacy rights.

This Privacy policy describes how Confident Delivery services and its websites and mobile applications collectively confidentdelivery.ae, flashify.ae, and Flashify mobile app store and maintain the data provided by you. We are committed to protecting the data provided by you and use only for the purposes of enhancing our services that you have opted to use.

What data do we collect?

Information provided by you; We may collect and store personal data such as your name, contact number, email addresses, residential address and alternative addresses provided by you in the application.

How do we use your personal data :

We use your data in order to provide and develop our products and services offered to customers. This may include;

Delivery of products and services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

We use your personal information to communicate with you about your orders through SMS, Email, chat, and phone calls.

Advertising and promotional purposes: We may use your data to keep you updated about new products and services that we may offer from time to time including promotional activities.

Comply with legal obligations: We collect and use your personal information to comply with existing laws and make sure that the services provided by us fully comply with the legal frameworks.

If you have any questions or concerns about our use of your personal data, feel free to contact us using the contact details provided at the bottom of this page.

We recommend that you read this Privacy Policy Notice in full to ensure that you are fully informed.

The personal information that we may collect about you can be categorized as follows,

Voluntarily provided personal information

Certain parts of our Website or us in Google or Facebook may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

What we collect

The types of personal information collected may include your name, email addresses, date of birth, Mobile / Telephone number, order details, and your address.

The information you provide us is used for such purposes as:

  • Managing and processing your orders, managing your account and provide you with any services you request;
  • Fraud prevention;
  • Monitoring and analyzing trends and usage to improve the Service; and / or
  • Communicating with you about news and other information in accordance with your communication preferences and to respond to any correspondence you send us. And you can unsubscribe from our mailing list at any time.

Automatically collected information

When you are visiting our Website or reach us in google or facebook, we may collect certain information automatically from your devices. In some countries, this information may be categorized as personal information (e.g. European Economic Area countries) under applicable data protection laws.

The information we collect automatically may include your IP address, device type, unique device identification numbers, browser-type, geographical location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website or facebook and google, including the pages accessed and links clicked.

Collecting this information enables us to better understand the customers who visit our Website and use our services, where they come from, and what content interest them. We use this information for our analytics purposes, to improve the quality and relevance of our Website to our customers, ultimately improving efficiency of our services.

When you reach us in a social media platform

We will collect the data for which you give us permission when you initially log in with the social media service (which may include details from your profile such as your name, gender and interests).

Location data

When you use one of our location-related services in our App or in website (ie: Pickup and Drop services), we need to collect and process information about your actual Global Positioning System (GPS) location of your mobile device and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and your account information for the duration of your usage. We keep this data for no longer than is necessary for providing our services. If you wish to use one of our location-enabled services, you will be asked to consent to your data being used for that particular feature.

Login information

When you use the our services, we may automatically collect and store certain information in server logs, including but not limited to internet protocol (IP) addresses, internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps. We use this information to improve user experience of the Service, to communicate with the Service and to better understand our users’ operating systems, for system administration and to audit the use of the Service. We do not use this data to identify the name, address or other personal details of any individual.

Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources (including Google, LinkedIn and Facebook), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties includes your email address and your professional occupation, and we use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you.

In general, we will use the personal information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

If you have any questions or concerns about our use of your personal information, please contact us using information provided or by the form that you will find at https://confidentdelivery.ae/contacts-us

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